Kathy’s career started with Westpac in Melbourne and her background has predominantly been in the field of customer service, training and coaching. Holding various positions within the branch network, she has won several bank awards for her passion for service. She later joined Chase AMP Bank to establish banking facilities for clients throughout selected AMP offices in Victoria. She was responsible for training Insurance Agents in handling banking requirements and cross selling bank products to help them to grow their business.
When Chase’s retail business was sold to Westpac, Kathy was recruited to help establish a High Net Worth Client Branch. This Branch’s mandate was to ensure retention of the Chase customer base and to migrate existing Westpac clients to this new concept of Personal Banking with a smooth transition. In 1998 Kathy moved to Singapore and in 2001 SOS Consulting was established.
Bernie’s background is in corporate training and global cash management sales. His experience includes five years with the Australian Taxation Office as training manager, twelve years with Chase Manhattan in training and sales, and two years with ABN AMRO in cash management sales. In 2005 Bernie was hired by one of his clients, Standard Chartered Bank, for a six-month contract to manage the Wholesale Bank training function globally. Bernie has been Managing Director of Impact Corporate Training since 2003.
He has trained over 8000 people around the world in sales, stakeholder engagement, influence, leadership and service. These people are senior managers, relationship managers, sales heads, technologists, operations managers, product developers, relationship managers, sales consultants and service officers. Bernie is a culturally aware, insightful trainer who has the ability to connect with people at all levels.