Sales Training

SALES TRAINING COURSE OUTLINE LEARNING OUTCOMES Delegates learn greater self-awareness of current style and skills set and practice techniques for building better client relationships. WORKSHOP TOPICS OPENING PLAY Facilitator demonstrates a poor sales meeting...

Customer Service

CUSTOMER SERVICE COURSE OUTLINE KEY LEARNING OUTCOME Understand the Service Excellent Equation and develop the skills to create a positive client experience every time. WORKSHOP TOPICS OPENING PLAY Poor Service   THE SERVICE EXCELLENCE EQUATION Why is mediocre service...

Stakeholder Engagement Skills

STAKEHOLDER ENGAGEMENT SKILLS COURSE OUTLINE LEARNING OUTCOMES Learn how to identify, prioritise, engage and influence key stakeholders. PRE-WORK Business Case Study Delegates identify and quantify a key stakeholder issuer COURSE WORK CONDUCTING EFFECTIVE STAKEHOLDER...

Writing with IMPACT

WRITING WITH IMPACT ONLINE OR FACILITATED WORKSHOP COURSE OUTLINE LEARNING OUTCOMES Learn how to get to the point quickly, succinctly, and with impact. CASE STUDY 1 The delegates meet a key stakeholder and document the discussion, and email the report to the editor....

Coaching Skills

COACHING SKILLS COURSE OUTLINE LEARNING OUTCOMES Learn how to build individual coaching plans and facilitate positive coaching experiences. WORKSHOP TOPICS COACHING ROLEPLAY Role play highlighting effective versus ineffective coaching CORE COACHING COMPETENCIES...