COURSE OUTLINE

LEARNING OUTCOMES

Learn how to identify, prioritise, engage and influence key stakeholders.

PRE-WORK

  • Business Case Study
  • Delegates identify and quantify a key stakeholder issuer

COURSE WORK

CONDUCTING EFFECTIVE STAKEHOLDER MEETINGS

  • Delegates attempt to convince a group of key stakeholders of the merits of a project

BEHAVIOURAL STYLE ANALYSIS

  • Delegates will explore and find the most effective way to liaise with their clients based on their own behavioral style

INFLUENCING DIFFERENT STAKEHOLDERS

  • Delegates prioritise their stakeholders and identify their styles and KPIs.

SELLING

  • Delegates learn how to apply a structured questioning model to build rapport and understand their stakeholders’ priorities.

MANAGING STRESS AND CONFLICT

  • Delegates roleplay typically difficult stakeholder meetings and receive feedback on how to improve the outcomes

NEGOTIATION SKILLS

  • Delegates learn the key principle of negotiation – information is the currency of negotiation

ACTION PLANNING

  • Delegates develop their Stakeholder Action Plan