Our clients are of diverse industries, countries, cultures, objectives and sizes. Behavioural skills sets are to a great extent generic across these variables. We have delivered training in all continents.


All of our work is customised to help our clients achieve their business objectives.


Our training courses are experientially designed. We

– Simulate genuine business interactions
– Facilitate feedback to enable self-awareness
– Inject subject matter expertise and technique
– Provide opportunities to apply new insights and skills
– Coach for sustained knowledge transfer.


What our clients say

"IMPACT Corporate Training has helped us change from being a reactive service organization to a revenue generating business – the results are outstanding."

Ian Holden-Semple
Managing Director, Global Client Service, Royal Bank of Scotland, Amsterdam






"The Stakeholder Engagement Skills training is essential learning for anyone delivering projects, consulting or implementing change. It explores the concept of influence in great detail and gives practical tools to apply on the job."

Peter Groenewoud
Head of Technology, Standard Chartered Bank, Malaysia




"The Catalyst Crisis Intervention Program was the first training I have done in over 20 years that changed the way I think."

Bill Ashlock
Global Head of Trade Operations, Bank of America Merrill Lynch, Singapore




"We have noticed a dramatic difference in the way our operators are now communicating with our members through the use of empathy…..I would highly recommend your services to any business that has customer contact as it really does make a difference."

David Corkill
Head of Member Services, Local Govt Super, Australia




"We are very impressed by IMPACT’s ability to understand our business and strategy, and to design powerful training strategies to support our business objectives. They make the training interesting, easy to understand, and most importantly, applicable to every delegate’s job. People left the IMPACT training armed with ready to use tools that have really improved our internal and external customer service. We thoroughly recommend IMPACT for their ability to get to the heart of the business and make a measurable difference."

Laurent Criou
Director, AXA-University, Singapore




"IMPACT’s passion for service excellence was most evident, and was consistently demonstrated in their interaction with our Learning team and the delegates in the training. The trainers were able to consistently relate to the whole cross-section of our team – from the Front Line staff to Senior Managers. The feedback and results of the training were overwhelmingly favorable."

Cynthia Ng
Head of Learning & Development, HSBC, Singapore




"IMPACT researched our environment thoroughly and designed a program filled with unique experiences and practical tools that our people could relate to and apply within two days. The results were clear to see – people who had previously found the whole “difficult client encounter” to be very stressful now see things very differently – that there is a story behind every situation and it is our job to understand it and help resolve it. I thoroughly recommend IMPACT for any company that wants to change their customer service mindset and people skills."

Jaap Hooiveld
Director, Royal Bank of Scotland, Chicago




"100% of the attendees at Energex said they’d recommend this course (Writing with IMPACT) to their colleagues."

Tony Paglia
Project Manager, Energex, Brisbane




"The most useful course I have studied including my Masters!"

Jon Austin
Senior Project Officer, Standard Chartered, Singapore






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IMPACT Corporate Training