Business Simulation

BUSINESS SIMULATION OVERVIEW The business simulation is a training program where participants experience running a fictitious (but realistic) manufacturing business. It can be conducted virtually or face-to-face. Working in competing companies, the participants draw...

Resilience Training

RESILIENCE TRAINING ABOUT THE WORKSHOP IMPACT has joined forces with Driven, a global leader in resilience training and coaching with proven training methods and virtual tools.  We have engaged the services of qualified medical practitioners to provide clinical...

Sales Training

SALES TRAINING COURSE OUTLINE LEARNING OUTCOMES Delegates learn greater self-awareness of current style and skills set and practice techniques for building better client relationships. WORKSHOP TOPICS OPENING PLAY Facilitator demonstrates a poor sales meeting...

Customer Service

CUSTOMER SERVICE COURSE OUTLINE KEY LEARNING OUTCOME Understand the Service Excellent Equation and develop the skills to create a positive client experience every time. WORKSHOP TOPICS OPENING PLAY Poor Service   THE SERVICE EXCELLENCE EQUATION Why is mediocre...

Stakeholder Engagement Skills

STAKEHOLDER ENGAGEMENT SKILLS COURSE OUTLINE LEARNING OUTCOMES Learn how to identify, prioritise, engage and influence key stakeholders. PRE-WORK Business Case Study Delegates identify and quantify a key stakeholder issuer COURSE WORK CONDUCTING EFFECTIVE STAKEHOLDER...