We provide business skills training programs to help people excel in their careers.
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Engage in a competitive business simulation to understand your client’s challenges and key decisions.
Learn and use positive service behaviours to improve customer experience and recommendations.
Learn to assess deal value, motivations, power dynamics, market conditions, and quality for effective negotiations.
Develop and strengthen your ability to progress amidst personal and business challenges
Apply tools to identify customer goals, priorities, and challenges, and tailor solutions to effectively meet their needs.
Learn to systematically engage stakeholders, improve influencing skills, manage diverse interactions, and navigate conflicts and differences when managing projects.
Practice new and proven techniques for designing and leading engaging training sessions and meetings to achieve your business goals.
Master clear, concise writing, capture reader attention, deliver key messages effectively, and avoid credibility issues.
We’ve conducted training in over 30 countries across Asia Pacific, Europe, Middle East, Africa, India, the Americas, and found that most business skills and behaviours are universally applicable.
All of our work is customised to help our clients achieve their business objectives.
Most business is through referral. We learn about the client’s business – markets, products, customers, revenues, strategy, etc.
Conduct meetings with key stakeholders – the business and HR / Learning. Understand the pain points and problems the client is facing. Quantify where possible.
Most priorities are closely tied to KPIs that are under pressure. Quantify what will happen if the challenges are not overcome.
Visualise possible scenarios with the client where the challenges have been overcome. Discuss how the benefits flow. Agree what a solution may look like.
Draw upon subject matter expertise to design program. May consist of blended learning methods. Present proposal to the client and fine-tune. Agree on terms & pricing and how the ROI is to be measured.
Run first program, obtain feedback and redesign where needed.
Deliver the training through agreed methods. Collect feedback and measure short and long term business outcomes.
Discuss and quantify the business outcomes associated with the training. Present a report to the project sponsor.
Our training courses are experientially designed. We:
What our clients say
"People left the IMPACT training armed with ready to use tools that have really improved our internal and external customer service. We thoroughly recommend IMPACT for their ability to get to the heart of the business and make a measurable difference."
Director, AXA-University, Singapore
"The results were clear to see – people who had previously found the whole “difficult client encounter” to be very stressful now see things very differently – that there is a story behind every situation and it is our job to understand it and help resolve it. I thoroughly recommend IMPACT for any company that wants to change their customer service mindset and people skills."
Director, Royal Bank of Scotland, Chicago
"The most useful course I have studied including my Masters!"
Senior Project Officer, Standard Chartered, Singapore
"100% of the attendees at Energex said they’d recommend this course (Writing with IMPACT) to their colleagues."
Project Manager, Energex, Brisbane
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