IMPACT Corporate Training - Coaching the Right Business Behaviors

we train and coach positive business behaviours.

OUR WORK

We provide business skills training programs to help people excel in their careers.

Course Name	Skills and Learning Outcomes
Accessibility (MYDA – Making Your Documents Accessible)	Use digital accessibility techniques to make content readable for people with low vision or blindness
Business Acumen	Engage in a competitive business simulation to understand your client’s challenges and key decisions.
Coaching Skills	Develop and practice personalised coaching plans to energise and guide team members
Customer Service Skills	Learn and use positive service behaviours to improve customer experience and recommendations.
Effective Presentation Skills	Quickly build your confidence and competence in presenting to groups
Negotiation Skills	Learn to assess deal value, motivations, power dynamics, market conditions, and quality for effective negotiations.
Personal Resilience	Develop and strengthen your ability to progress amidst personal and business challenges
Selling Skills	Apply tools to identify customer goals, priorities, and challenges, and tailor solutions to effectively meet their needs.
Stakeholder Engagement Skills	Learn to systematically engage stakeholders, improve influencing skills, manage diverse interactions, and navigate conflicts and differences when managing projects.
Train-the-Trainer / Facilitation Skills	Practice new and proven techniques for designing and leading engaging training sessions and meetings to achieve your business goals.
Writing with IMPACT	Master clear, concise writing, capture reader attention, deliver key messages effectively, and avoid credibility issues.

OUR CLIENTS

We’ve conducted training in more that forty countries across all continents and found that most business skills and behaviours are universally applicable.

OUR CONSULTATIVE APPROACH

All of our work is customised to help our clients achieve their business objectives.

Step 1

Understand the client

Most business is through referral. We learn about the client’s business – markets, products, customers, revenues, strategy, etc.

Step 2

Learn about the challenges

Conduct meetings with key stakeholders – the business and HR / Learning. Understand the pain points and problems the client is facing. Quantify where possible.

Step 3

Focus on priorities

Most priorities are closely tied to KPIs that are under pressure. Quantify what will happen if the challenges are not overcome.

Step 4

Identify possible solutions

Visualise possible scenarios with the client where the challenges have been overcome. Discuss how the benefits flow. Agree what a solution may look like.

Step 5

Build the solution

Draw upon subject matter expertise to design program. May consist of blended learning methods. Present proposal to the client and fine-tune. Agree on terms & pricing and how the ROI is to be measured.

Step 6

Deliver the Pilot

Run first program, obtain feedback and redesign where needed.

Step 7

Rollout the program

Deliver the training through agreed methods. Collect feedback and measure short and long term business outcomes.

Step 8

Evaluate and report

Discuss and quantify the business outcomes associated with the training. Present a report to the project sponsor.

OUR TRAINING METHOD

Our training courses are experientially designed. We:

Simulate genuine business interactions;
Facilitate feedback to enable self-awareness;
Inject subject matter expertise and technique;
Provide opportunities to apply new insights and skills; and
Coach for sustained knowledge transfer.

TESTIMONIALS

What our clients say

"IMPACT Corporate Training has helped us change from being a reactive service organization to a revenue generating business – the results are outstanding."

Ian Holden-Semple
Managing Director, Global Client Service, Royal Bank of Scotland, Amsterdam

"The Stakeholder Engagement Skills training is essential learning for anyone delivering projects, consulting or implementing change. It explores the concept of influence in great detail and gives practical tools to apply on the job."

Peter Groenewoud
Head of Technology, Standard Chartered Bank, Malaysia

"The Catalyst Crisis Intervention Program was the first training I have done in over 20 years that changed the way I think."

Bill Ashlock
Global Head of Trade Operations, Bank of America Merrill Lynch, Singapore

"We have noticed a dramatic difference in the way our operators are now communicating with our members through the use of empathy…..I would highly recommend your services to any business that has customer contact as it really does make a difference."

David Corkill
Head of Member Services, Local Govt Super, Australia

"We are very impressed by IMPACT’s ability to understand our business and strategy, and to design powerful training strategies to support our business objectives. They make the training interesting, easy to understand, and most importantly, applicable to every delegate’s job."

Laurent Criou
Director, AXA-University, Singapore

"People left the IMPACT training armed with ready to use tools that have really improved our internal and external customer service. We thoroughly recommend IMPACT for their ability to get to the heart of the business and make a measurable difference."