The Company & Team
Our Philosophy
We train people to have the skills to be outstanding in their professions.
Our Approach
Our approach for all clients is to firstly understand their business objectives, and the challenges they face in achieving those objectives. We engage subject-matter-experts through our network to develop a strategy to address these issues, drawing upon our collective experiences and contemporary content. Our clients choose us because we understand their business and deliver tailored solutions to address their business problems. We identify and quantify Current State and End-State metrics to demonstrate tangible Returns on Investment.
Our Partners
IMPACT has agents and partners throughout the world to provide our clients with a wide array of expertise and language capabilities.
Experiential Learning Model
Our training courses are experientially designed. We
- Simulate genuine business interactions (Experience)
- Facilitate feedback to enable self-awareness (Reflecting)
- Inject subject-matter-expertise to provide new insights and skills (Deciding)
- Provide opportunities to apply new insights and skills (Applying)
- Coach for sustained knowledge transfer (Transfer of Learning)
The Team
Kathy McMahon
Kathy’s career started with Westpac in Melbourne and her background has predominantly been in the field of customer service, training and coaching.
She later joined Chase AMP Bank to establish banking facilities for clients throughout selected AMP offices in Victoria.
In 1998 Kathy moved to Singapore and established Impact Corporate Training in 2001, designing and delivering training programs throughout Asia, India, the Middle East and Europe.
Amongst ongoing training assignments Kathy provides client service consulting to a boutique Financial Services company.
Bern Jones
Bern’s background is in corporate banking sales, relationship management and training with Chase Manhattan and ABN AMRO in Australia and Asia Pacific.
Bern has been Managing Director of Impact Corporate Training since 2003.
He has trained over 10,000 people across multiple industries and governments around the world in sales, stakeholder engagement, influence, writing, leadership and customer service. Digital Accessibility training and coaching has become a major focus as of 2023.
Training delegates include senior managers, relationship managers, clerical staff, sales heads, technologists, operations managers, product developers, consultants and service officers.
Bern is a culturally aware, insightful facilitator and coach who has the ability to connect with people at all levels.